Once when I placed an order, they included a whole extra big box with a Nellie Doll (she was new at the time), a couple of Molly's things, some other stuff- all together, close to $200 worth of products. I called CS and told them about it. The lady was shocked. Somehow someone else's order (their name and address was on the sheet inside the box) got a UPS label with my name stuck on it. They sent me a new UPS sticker and I mailed it all back. I thought maybe they'd give me a little "reward" for being honest, but nothing. I'm still glad I sent it all back- it was the right thing to do, and I couldn't have kept it. But still, a little something would have been nice. [img]redface.gif[/img]

Jo